Tickets can be reassigned exactly once, up to 14 days before check-in, using our secure portal. Weekend passes that include the Romantics Ball or tasting add-ons are locked to the original buyer to discourage scalping.

• Provide the recipient’s legal name, email, and mobile number.
• Transfers finalize when you receive a new QR badge confirmation.
• Screenshots or resale marketplace listings immediately void admission.

Email help@loreandluster.online for concierge help.

Refunds are offered up to 14 days before the event begins. After that point, all sales are final so we can fulfill venue and artist guarantees.

• Approved refunds return to the original payment method within 10 business days.
• Processing fees are non-refundable but tickets may transfer if the window is open.
• Chargebacks filed without contacting us breach the ticket agreement.

Submit order number + reason to refunds@loreandluster.online

Lore & Luster is committed to supporting original creative work and maintaining the integrity of human-created content. In alignment with this commitment, the use of generative artificial intelligence in the creation of products or materials presented at the event is strictly prohibited.

Prohibited Content

The sale, display, distribution, or promotion of AI-generated or AI-assisted content as original work is not permitted. This includes, but is not limited to:

• Artwork generated in whole or in part using artificial intelligence
• Written works created or materially assisted by artificial intelligence
• Designs, merchandise, or products derived from AI-generated assets
• Any content that misrepresents the extent of human authorship
  

All vendors, creators, and participants are responsible for ensuring that their work is fully human-created and does not incorporate generative AI at any stage of production.

Representations and Compliance

By participating in Lore & Luster, all vendors and creators represent and warrant that their products and materials comply with this policy. Lore & Luster reserves the right to request additional information regarding the creation process of any product or work.

Enforcement

Lore & Luster reserves the right, in its sole discretion, to determine whether content violates this policy.

Violations may result in, but are not limited to:

• Immediate removal of non-compliant products or materials
• Removal from the event without refund
• Revocation of vendor privileges
• Disqualification from future participation in Lore & Luster events
  

Reporting

Lore & Luster encourages community accountability in upholding this policy. Any individual who believes that a vendor or participant is in violation of this policy is encouraged to report the concern.

Reports may be submitted directly to event staff or via email at help@loreandluster.online. Anonymous reports are accepted.

All reports will be reviewed and handled with discretion.

Lore & Luster is committed to providing a safe, inclusive, and respectful environment for all attendees, vendors, authors, staff, and participants.

By attending or participating in Lore & Luster, all individuals agree to comply with the following standards of conduct:

Respect and Non-Discrimination

All participants must treat others with respect and dignity. Harassment, discrimination, intimidation, or exclusionary behavior of any kind will not be tolerated. This includes, but is not limited to, conduct based on gender, sexual orientation, race, ethnicity, disability, religion, or any other protected characteristic.

Safety and Personal Boundaries

All participants are expected to respect personal space and boundaries at all times. Unwanted physical contact, inappropriate comments, or disruptive behavior is strictly prohibited.

Compliance with Event Rules

All attendees and participants must comply with venue policies, event rules, and instructions provided by Lore & Luster staff. Disruptive behavior during panels, vendor operations, or scheduled programming is not permitted.

Vendor and Creator Conduct

Vendors and creators must adhere to all event policies, including those related to product standards, intellectual property, and content guidelines. Misrepresentation of goods or violation of event policies is prohibited.

Photography and Recording

Participants must respect the privacy of others. Consent should be obtained before photographing or recording individuals where appropriate. Requests not to be photographed or recorded must be honored.

Enforcement

Lore & Luster reserves the right, in its sole discretion, to take any action deemed necessary to maintain a safe and appropriate environment.

Such actions may include, but are not limited to:

• Issuance of warnings
• Removal from specific activities or areas
• Immediate removal from the event without refund
• Revocation of vendor participation
• Restriction from future Lore & Luster events
  

Lore & Luster further reserves the right to deny admission or participation to any individual with a history of violating event policies.

Reporting Violations

Any individual who experiences or witnesses conduct that violates this Code of Conduct is encouraged to report the matter to event staff.

Reports may also be submitted privately or anonymously by contacting [insert contact email].

All reports will be reviewed and handled with discretion.