Tickets can be reassigned exactly once, up to 14 days before check-in, using our secure portal. Weekend passes that include the Romantics Ball or tasting add-ons are locked to the original buyer to discourage scalping.

• Provide the recipient’s legal name, email, and mobile number.
• Transfers finalize when you receive a new QR badge confirmation.
• Screenshots or resale marketplace listings immediately void admission.

Email help@loreandluster.online for concierge help.

Refunds are offered up to 14 days before the event begins. After that point, all sales are final so we can fulfill venue and artist guarantees.

• Approved refunds return to the original payment method within 10 business days.
• Processing fees are non-refundable but tickets may transfer if the window is open.
• Chargebacks filed without contacting us breach the ticket agreement.

Submit order number + reason to refunds@loreandluster.online

Lore & Luster is committed to supporting original creative work and maintaining the integrity of human-created content. In alignment with this commitment, the use of generative artificial intelligence in the creation of products or materials presented at the event is strictly prohibited.

Prohibited Content

The sale, display, distribution, or promotion of AI-generated or AI-assisted content as original work is not permitted. This includes, but is not limited to:

• Artwork generated in whole or in part using artificial intelligence
• Written works created or materially assisted by artificial intelligence
• Designs, merchandise, or products derived from AI-generated assets
• Any content that misrepresents the extent of human authorship
  

All vendors, creators, and participants are responsible for ensuring that their work is fully human-created and does not incorporate generative AI at any stage of production.

Representations and Compliance

By participating in Lore & Luster, all vendors and creators represent and warrant that their products and materials comply with this policy. Lore & Luster reserves the right to request additional information regarding the creation process of any product or work.

Enforcement

Lore & Luster reserves the right, in its sole discretion, to determine whether content violates this policy.

Violations may result in, but are not limited to:

• Immediate removal of non-compliant products or materials
• Removal from the event without refund
• Revocation of vendor privileges
• Disqualification from future participation in Lore & Luster events
  

Reporting

Lore & Luster encourages community accountability in upholding this policy. Any individual who believes that a vendor or participant is in violation of this policy is encouraged to report the concern.

Reports may be submitted directly to event staff or via email at help@loreandluster.online. Anonymous reports are accepted.

All reports will be reviewed and handled with discretion.

Lore & Luster is committed to providing a safe, inclusive, and respectful environment for all attendees, vendors, authors, staff, and participants.

By attending or participating in Lore & Luster, all individuals agree to comply with the following standards of conduct:

Respect and Non-Discrimination

All participants must treat others with respect and dignity. Harassment, discrimination, intimidation, or exclusionary behavior of any kind will not be tolerated. This includes, but is not limited to, conduct based on gender, sexual orientation, race, ethnicity, disability, religion, or any other protected characteristic.

Safety and Personal Boundaries

All participants are expected to respect personal space and boundaries at all times. Unwanted physical contact, inappropriate comments, or disruptive behavior is strictly prohibited.

Compliance with Event Rules

All attendees and participants must comply with venue policies, event rules, and instructions provided by Lore & Luster staff. Disruptive behavior during panels, vendor operations, or scheduled programming is not permitted.

Vendor and Creator Conduct

Vendors and creators must adhere to all event policies, including those related to product standards, intellectual property, and content guidelines. Misrepresentation of goods or violation of event policies is prohibited.

Photography and Recording

Participants must respect the privacy of others. Consent should be obtained before photographing or recording individuals where appropriate. Requests not to be photographed or recorded must be honored.

Enforcement

Lore & Luster reserves the right, in its sole discretion, to take any action deemed necessary to maintain a safe and appropriate environment.

Such actions may include, but are not limited to:

• Issuance of warnings
• Removal from specific activities or areas
• Immediate removal from the event without refund
• Revocation of vendor participation
• Restriction from future Lore & Luster events
  

Lore & Luster further reserves the right to deny admission or participation to any individual with a history of violating event policies.

Reporting Violations

Any individual who experiences or witnesses conduct that violates this Code of Conduct is encouraged to report the matter to event staff.

Reports may also be submitted privately or anonymously by contacting [insert contact email].

All reports will be reviewed and handled with discretion.

By purchasing, receiving, transferring, or using a ticket to Lore & Luster 2027, the ticket holder agrees to the following terms and conditions.

All ticket sales are final. Tickets are non-refundable except in the event of cancellation by Lore & Luster or where otherwise required by applicable law. Schedule changes, author or vendor cancellations, travel disruptions, illness, inability to attend, or changes in personal circumstances do not qualify a ticket for a refund.

Promotions & BOGO Tickets

Promotional offers, including Buy One, Get One Free (“BOGO”) promotions, apply only to eligible tickets purchased during the advertised promotional period and cannot be applied retroactively.

Previously purchased tickets cannot be canceled, refunded, returned, or repurchased in order to receive a promotional price or BOGO offer. Promotional pricing cannot be combined with previous purchases, other discounts, credits, or offers unless explicitly stated.

For BOGO promotions, the complimentary ticket has no cash value and may not be refunded, exchanged for cash or store credit, or applied toward another ticket type.

BOGO tickets may not be resold. Complimentary tickets are intended to allow the purchaser to bring an additional attendee. Any BOGO ticket found to have been advertised or offered for resale may be canceled without refund.

Lore & Luster reserves the right to cancel transactions or tickets where there is evidence of promotion abuse, duplicate transactions intended to circumvent promotional restrictions, unauthorized resale, fraud, or other misuse.

Ticket Resale & Transfers

Tickets may not be resold for more than their original purchase price. Complimentary promotional/BOGO tickets may not be resold at any price.

Lore & Luster is not responsible for tickets purchased through unauthorized third parties and cannot guarantee the validity of tickets purchased outside our official ticketing platform.

Where ticket transfers are permitted, the recipient becomes subject to these Terms & Conditions upon accepting or using the ticket.

ADA Companion Passes

ADA companion passes are provided specifically to help ensure attendees with disabilities can access Lore & Luster with the support they need.

An ADA Companion Pass is not a standalone admission ticket and must be used alongside a valid paid admission ticket held by the attendee requiring the companion.

The attendee using the ADA Companion Pass and the attendee they are accompanying must enter and attend together.

ADA Companion Passes may not be reserved or obtained for additional members of a party who are not acting as companions, and they may not be resold, transferred for monetary value, or used to circumvent purchasing admission.

Lore & Luster reserves the right to cancel ADA Companion Pass orders that appear to be fraudulent, excessive, or inconsistent with the intended purpose of the program. We will never require an attendee to disclose a diagnosis or provide unnecessary medical documentation in order to establish eligibility.

Ticket Types & Upgrades

Admission is limited to the benefits associated with the ticket type purchased.

A Weekend Pass does not include VIP benefits or Ball admission unless specifically stated. A Day Pass provides admission only for the date identified on the ticket. A Ball ticket provides admission to the Ball and does not, by itself, provide admission to convention programming.

Sold-out ticket tiers cannot be recreated, substituted, or obtained by combining other ticket types.

Upgrades are subject to availability and are not guaranteed. Once a ticket tier is sold out, Lore & Luster is under no obligation to make additional inventory available.

Author Signings, Panels & Programming

Admission to Lore & Luster does not guarantee access to any particular author, signing, panel, vendor, activity, or program.

Authors, vendors, programming, schedules, room assignments, and event details are subject to change without notice. Signing lines may be capped or closed when necessary for safety, scheduling, or capacity.

Any separately ticketed or reservation-required programming remains subject to its individual capacity and admission requirements.

Event Conduct & Admission

Lore & Luster reserves the right to refuse admission or remove an attendee whose conduct threatens the safety, comfort, accessibility, or experience of attendees, authors, vendors, staff, or venue personnel.

Harassment, discrimination, threats, violence, intentional disruption, fraudulent ticket use, or abuse of accessibility accommodations will not be tolerated.

Removal for violation of event policies does not entitle the attendee to a refund.

Lost, Stolen or Fraudulent Tickets

Ticket holders are responsible for protecting their ticket information and QR codes. Lore & Luster is not responsible for tickets shared, duplicated, resold, or obtained through unauthorized channels.

If multiple individuals attempt to use the same ticket, the ticket record in Lore & Luster's official ticketing system will control admission.

Event Changes & Force Majeure

Lore & Luster may modify event hours, schedules, programming, participating authors, vendors, activities, or other event elements when reasonably necessary.

If circumstances outside Lore & Luster's reasonable control—including severe weather, natural disasters, government restrictions, public safety emergencies, venue closures, labor disruptions, or similar events—prevent the event from proceeding as planned, Lore & Luster reserves the right to reschedule, relocate, modify, or cancel the event subject to applicable law.

Acceptance of Terms

Purchase or use of a Lore & Luster ticket constitutes acceptance of these Ticket Sales Terms & Conditions and all other published event policies.

Lore & Luster reserves the right to enforce these terms in order to protect the event, its attendees, and the integrity of its ticketing and accessibility programs.

Lore & Luster reserves the right to update these terms when reasonably necessary.